This privacy statement outlines how Spectra Solutions handles the collection, use, disclosure, and storage of personal information (as described below) that you provide to us through this website.
Spectra Solutions only uses the personal data that you provide directly when placing an order. This may be for the purpose of executing your order and keeping you informed of its progress.
We collect and use the following data:
Name information
Delivery address
Phone number
Billing address
Email address
Payment details
You can access your personal data at any time by logging into your online account. This also allows you to update or change your information whenever necessary. Rest assured, your data will always be protected and treated confidentially.
To protect your personal information, it’s important that you do not share your password with others. If you need to change your password, you can do so through the website by re-entering your email address. If you become aware of any loss, theft, or unauthorized use of your password, please contact us immediately at contact@spectra-solutions.co .
You have the right to request that we update, correct, or delete your personal information at any time, as long as it does not affect the services we are providing to you. Please note that we may decline requests if they compromise the privacy of others, are unreasonable or repetitive, or require an unreasonably great effort.
At Spectra Solutions, we place great importance on the security of your data. We take all necessary measures to ensure that your personal information is protected from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, please be aware that no internet connection is 100% secure or free from interference. Emails sent from or to the Spectra Solutions website may not be fully secured, so we advise caution when determining what information to share via email. If you use passwords, ID numbers, or other access credentials on this website, you are responsible for their security.
The information on this website is compiled and maintained by Spectra Solutions with continuous care and attention. However, errors may occasionally occur. Therefore, no rights can be derived from the information provided on the website. Spectra Solutions accepts no liability for any damage resulting from the use of the website, the incompleteness or inaccuracy of the information provided, the (temporary) unavailability of the website, or any viruses transmitted through the website.
The Spectra Solutions website may contain references and/or hyperlinks to other websites not managed by Spectra Solutions. These links are included in good faith and for the information of users. However, Spectra Solutions does not provide any warranty and accepts no liability regarding the content, use, or availability of these external websites.
Please note that Spectra Solutions cannot guarantee that emails or other electronic messages sent to us will be received and processed promptly. We accept no liability for the consequences of delayed receipt or processing of emails or other electronic communications.
Spectra Solutions stores personal data only for as long as necessary to process your order. We take measures to ensure that personal data is not retained longer than required. Once your data is no longer needed, it will be deleted, unless we are legally obligated to retain it for a longer period.
If you have requested a quote from us but have not become a customer, we will delete your data no later than December 31 of the year following our last contact. Similarly, if we have received an offer from you but have not established a business relationship, your personal data will be deleted by December 31 of the year following our last contact.
We use the data you provide for various purposes. Below is an overview of how we utilize your information:
Order Processing: We use your data to process and deliver your order. If you place an order, we want to ensure that it reaches you without issues. In some cases, we may share your data with third parties to facilitate the delivery or service. More information about these “third parties” can be found below.
Advertising: With your permission, we may inform you about new products and services via email or social media. We aim to keep you updated on the latest offerings that might interest you.
Newsletter/SMS: You can also sign up for our newsletter or SMS updates. This allows you to stay informed about our offers, promotions, and news. If you no longer wish to receive these communications, you can unsubscribe at any time using the link provided in the newsletter or SMS.
Customer Inquiries: If you have any questions, such as about your order, you can contact us via email. We will retain your data only for as long as necessary to fully address your inquiry. Our goal is to assist you as efficiently as possible.
Your data can be explicitly provided to third parties, for example if we suspect that there is fraud or abuse of our webshop, we can pass on your personal data to the competent authorities. However, your data will not be sold to third parties.
In order to inform you as well as possible about the use of the data, we may need to adjust this Privacy Statement. We recommend that you regularly read this Privacy Statement so that you are aware of any changes.
Like most websites, we also use technologies that place small data files on your computer, tablet or mobile phone (collectively called “device”). These small files allow us to store certain pieces of information each time you visit or use our websites, services, applications or tools. Cookies we use may change from time to time.
Cookies – small text files (usually consisting of letters and numbers) that are placed in the memory of your web browser or device when you view a website or a message. Cookies allow a website to recognize specific devices or web browsers. There are different types of cookies:
Session Cookies are cookies that expire at the end of your browser session. These cookies help us to link your activities during that specific session.
Persistent Cookies are stored on your device and are kept between sessions. These cookies allow us to remember your preferences or activities over multiple sessions.
First-Party Cookies are placed by the website you are currently visiting.
Third-Party Cookies are placed by a third party regardless of the website you are currently visiting.
Cookies can be disabled or removed by tools available in most commercial browsers. The preferences will have to be set separately for each browser you use and different browsers offer different functionalities and options.
Allowing our website to place cookies every time you visit has the following advantages for you:
– Faster and smoother browsing in our stores
– More ease of use; do not have to enter data repeatedly
– Additional features such as recently viewed products and use of the shopping cart
– Measure your website visit so we can improve the website and make the experience as pleasant as possible
– Ensure that the advertisements you see on other media are relevant and interesting
Session Cookies are cookies that are stored only for the duration of your session and are often essential to the operation of the website. Session cookies expire once the session has ended. Some functional cookies can also be session cookies. Session cookies can include, but are not limited to, shopping cart functionality, recently viewed products, and faceted search.
Permanent Cookies are cookies that last longer than the session in one of our applications. These cookies are often placed by third-party applications that we work with for improved services. For example, cookies placed by our testing software allow us to ensure a continuous and consistent experience when using our website.
Examples of persistent cookies:
Analytical cookies are cookies that give us insight into the interaction with our website, so that we can offer you and others a better shopping experience in the future.
For some of the information we collect, but not limited to, see below:
– Anonymized IP address
– Pseudonymized personal data
– Browser, browser version, device category, screen resolution, operating system
– From which page you visited our website, which pages you visit and how long your visit to our website lasts
If you wish, you can set your browser to block cookies from websites you visit. Keep in mind that websites you visit may not work properly without these cookies. Follow the instructions below to delete all cookies stored on your computer, tablet or smartphone.
Google Chrome
To delete cookies stored by Google Chrome, click the three-line or three-dot button, select History, then select Clear browsing data to delete the cookies as well.
Mozilla Firefox
To delete cookies and the browsing history in Firefox, click the three-line button, choose Options, Privacy and Clear your recent history so that the cookies are also deleted.
Safari
To delete cookies and browsing history in Safari, from the main menu, select Safari, Preferences, Privacy, Delete all website data.
Internet Explorer
To delete cookies and browsing history in Internet Explorer, click the gear icon at the top right of the browser. Select Internet Options, Delete Browsing History and check if cookies are selected to be deleted.
– We will never collect sensitive or personally identifiable information (PII) without your knowledge or permission.
– We take security measures to protect your data against unauthorized access and to prevent loss, destruction or damage
– Note: Online transmission is never 100% secure, we take reasonable steps to protect your data, but cannot guarantee security
– We will keep your information safe for as long as required by law, and will only disclose it in the event of a sale of some or all assets or required by law.
– You have the right to receive a copy of any personal data we currently store. You can send your request to contact@spectra-solutions.co We will respond within 72 hours with any information we currently have available.
– You have the right to erase any personal information we currently have in accordance with your ‘right to be forgotten’.