De bindende tekst van deze pagina is de Engelse versie zoals Spectra Solutions die heeft gepubliceerd.
General Terms and Conditions of Spectra Solutions
Version 6 October 2026. This version applies to agreements formed on or after the date it is published on the Website. An agreement already formed stays on the terms that applied when that agreement was formed. Publishing this version does not change an existing order.
In writing means an email, a WhatsApp message, or another message that Spectra Solutions can store. Payment of the deposit is also in writing. A spoken sentence is not in writing.
In these General Terms and Conditions (“Terms and Conditions”), the following terms shall have the following meanings:
Spectra Solutions: the business registered in Curaçao under Chamber of Commerce (KvK) number 166790, with its place of business at Bankwerkersweg 60, Willemstad, Curaçao.
Customer: any natural person or legal entity with whom Spectra Solutions enters into an Agreement.
Agreement: an offer from Spectra Solutions that the Customer has accepted in writing, or an order Spectra Solutions has accepted by written confirmation or by receiving the deposit, including later changes that Spectra Solutions confirms in writing.
Products: all goods and work supplied by Spectra Solutions, including custom-made insect screens, assembly, installation, and advice.
Custom-made product: any product cut, assembled, finished, or made to a size, colour, opening, or other specification for the Customer. Insect screens are custom-made products.
Deposit: the upfront part of the price, normally 50%, payable before Spectra Solutions starts production.
Estimate: any delivery or installation period stated by Spectra Solutions. An estimate is not a date that Spectra Solutions is obliged to meet.
Website: https://screens.spectra-solutions.co
Spectra Solutions, Bankwerkersweg 60, Willemstad, Curaçao. Telephone and WhatsApp: +5999 660 7193. Also: +599 9 5100935. Email: contact@spectra-solutions.co. Hours: Monday to Friday, 8:30 to 17:30. Chamber of Commerce (KvK): 166790. CRIB: 102693973.
3.1 These Terms and Conditions apply to every quotation, order, and Agreement. The Customer’s own terms do not apply. A different term applies only when Spectra Solutions has confirmed that exact term in writing.
3.2 A message, quotation, invoice, or conversation does not override these Terms and Conditions. In particular, a stated number of days or weeks, including “3 to 5 weeks”, is an estimate under Article 7 and does not replace Article 7. These Terms and Conditions are overridden only by a document in which Spectra Solutions expressly confirms a specific exception. A delivery date overrides Article 7 only when that document uses the words “guaranteed deadline” and Spectra Solutions has confirmed those words in writing. Spectra Solutions does not offer guaranteed deadlines for custom-made products.
3.3 The current Terms and Conditions are published on the Website before the Agreement is formed. By confirming a quotation in writing, or by paying the deposit, the Customer confirms that the Customer has received and accepted the version stated on that quotation or invoice.
3.4 If Spectra Solutions refers to these Terms and Conditions and sending the full text is not practical, Spectra Solutions will send them free of charge on request, by email or otherwise.
3.5 The English text is the binding text. A translation is for convenience only.
3.6 The quotation and these Terms and Conditions are the whole Agreement. Website text, advertisements, social media, samples, and spoken explanations do not add a warranty, a deadline, or a promise that a building will be free of insects. Words such as “best”, “long lasting”, or “bug-free” are descriptions, not guarantees.
4.1 A quotation is an invitation, not a binding offer, unless Spectra Solutions states a validity period in writing. If no period is stated, the quotation is valid for 30 days.
4.2 Sizes, colours, and other descriptions are given with care. Spectra Solutions does not guarantee that they are free of deviation. A calculation or typing error is not binding, and Spectra Solutions may correct it.
4.3 The Agreement is formed when the Customer confirms the quotation in writing, or when Spectra Solutions receives the deposit, whichever happens first and is then accepted by Spectra Solutions. A telephone call or an unsigned draft is not an Agreement.
4.4 Information given by the Customer must be accurate. Where the Customer supplies the dimensions, the Customer is responsible for those dimensions. Where Spectra Solutions measures on site and a screen does not fit because of an error in that measurement or in Spectra Solutions’ manufacturing, Spectra Solutions will correct, refit, or remake that screen at its own cost. That work is given priority in production. It has no fixed number of days or weeks. Extra production time caused by a supplier does not create a discount, a penalty, or a right to a refund. Information given only by phone, and not confirmed in writing by Spectra Solutions, is at the Customer’s risk.
4.5 Spectra Solutions may refuse an order, or set extra conditions, if it has reason to doubt that the Customer will pay or will comply. On request, Spectra Solutions will state the reason in writing.
4.6 A written confirmation or the receipt of the deposit makes the order binding. The Customer has no right to withdraw while waiting for a further acknowledgement.
4.7 Only a written confirmation from Spectra Solutions changes the price, the openings included, the finish, or the warranty. An installer on site cannot give a discount, a longer warranty, or a fixed date. A request on site from anyone other than the Customer is not a change unless the Customer confirms it in writing and Spectra Solutions accepts it.
5.1 A change to an Agreement or to these Terms and Conditions is valid only when Spectra Solutions confirms it in writing. A spoken arrangement has no effect until then.
5.2 Spectra Solutions may publish a new version of these Terms and Conditions at any time. The new version applies only to agreements formed after it is published. It does not change an agreement already formed, unless both parties confirm that change in writing.
5.3 Each opening is a separate custom-made unit, even if the sizes differ by only a few centimetres. Ordering several units at the same time does not create a volume discount. A discount applies only when the quotation states one.
6.1 Prices are in Netherlands Antillean guilders (ANG), unless a quotation states another currency.
6.2 A price in an accepted quotation stays as quoted, except in these cases: the Customer changes the size, colour, number, or specification; or, before Spectra Solutions places the supplier order, freight, import duty, tax, or the supplier price for that order changes. Spectra Solutions will tell the Customer of such a change. If the Customer does not accept it, Spectra Solutions may end the unperformed part of the order. Article 20 then applies to the deposit.
6.3 Transport outside ordinary installation is not included unless the quotation says so. The Customer pays that extra cost.
6.4 An obvious price error, on a tag, on the Website, or in a document, does not bind Spectra Solutions. Spectra Solutions may refuse or cancel an order placed at that price.
6.5 The Customer pays so that Spectra Solutions receives the full invoiced amount in its account. Fees of the sending bank, a correspondent bank, or an intermediary are the Customer’s cost. A reversed payment or a chargeback does not cancel the debt or the Agreement. The Customer also owes the fees caused by that reversal. A shortfall on the deposit is charged as set out in Article 10.6.
7.1 Every delivery period and every installation period given by Spectra Solutions is an estimate. This includes periods written in a quotation, an invoice, an email, or a WhatsApp message. An estimate is not a deadline, not a guaranteed date, and not a condition of the Agreement. Spectra Solutions will try to meet it. Missing it is not a breach.
7.2 The estimate starts only when all of the following are true: the deposit has been received as cleared funds, the measurements and the colour have been confirmed, and Spectra Solutions has every other detail it asked the Customer for. Time spent waiting for the Customer does not count.
7.3 If an estimate is exceeded, by days, weeks, or months, the Customer has no right to compensation, a discount, a penalty, a credit, or a reduction of the price. The Customer also has no right to withhold the balance or to dissolve the Agreement. The Customer’s view that a delay is unreasonable, excessive, unacceptable, or too long does not matter. These Terms and Conditions do not use an “unreasonable delay” test, and the Customer does not decide when a delay is too long.
7.4 A delay caused by a supplier, damaged or rejected materials, a shortage, a manufacturing fault at a supplier, customs, a carrier, import, or any other cause outside the direct control of Spectra Solutions is not a reason for the Customer to cancel, and it is not a reason to place the cost of the delay on Spectra Solutions. Spectra Solutions will tell the Customer and, when it can, give a new estimate. That new estimate is also only an estimate.
7.5 Passing an estimated date does not put Spectra Solutions in default. A notice from the Customer that claims default, cancellation, or a refund only because an estimate was missed has no effect.
7.6 The Customer cannot dissolve the Agreement because of delivery time. Spectra Solutions alone decides whether to continue, to suspend, or to end the unperformed part under Article 16 or Article 20.
7.7 Time is not of the essence. A delay on one product does not let the Customer cancel another product, or withhold its price. If weather, or a rule of a resort or building association, limits when Spectra Solutions may work, the estimate pauses for that time.
8.1 Delivery is at the Spectra Solutions premises, unless the Agreement includes installation or transport to an address the Customer has given. Spectra Solutions may use a third party for transport or installation.
8.2 The Customer must make the site ready in normal working hours. That includes a valid gate pass or resort entry code, clear and safe access, and a person authorised to receive the installers. If Spectra Solutions cannot enter or cannot work because the site is not ready, that visit may be charged and the estimate pauses until the site is ready.
8.3 Risk of loss or damage passes to the Customer when the products are delivered or, if Spectra Solutions installs them, when installation of those products is finished.
8.4 If products are ready and the Customer does not take them, or does not allow installation, within eight (8) days after notice, Spectra Solutions may store them at the Customer’s cost and risk. If they are still uncollected after six (6) months, Spectra Solutions may sell them. The Customer remains liable for the price, storage, interest, and costs, minus the net proceeds of the sale.
8.5 The Customer pays the costs of enforcing these Terms and Conditions, including reasonable legal and collection costs. Extrajudicial collection costs are 15% of the amount due, with a minimum of USD 500.
8.6 If the products are ready and the Customer does not accept an installation date within eight (8) days after written notice, the remaining price of those products becomes due. Article 8.4 applies to storage. The Customer does not choose when the balance falls due by postponing the visit.
9.1 The Customer must inspect the products at delivery or installation. A complaint about a defect that was visible at that time must be made in writing within eight (8) days. After that, the products are treated as accepted for visible condition. This period does not shorten the warranty in Article 14 for a defect that was not visible at installation.
9.2 A complaint does not allow the Customer to withhold or set off any part of the price that is not in genuine dispute. The Customer must allow Spectra Solutions to inspect the product, including how it has been used and cleaned.
9.3 Spectra Solutions will correct a workmanship snag reported in writing at installation or within eight (8) days, in one return visit. A later visit for preference, for finishes installed afterwards, or for a change of mind is charged. Use of the product without a written complaint is acceptance of what was visible.
10.1 The Customer pays the price in the quotation.
10.2 Unless the quotation says otherwise, the Customer pays a deposit of 50% before production, and the remaining 50% at completion of delivery and installation. Spectra Solutions may wait to order materials and may wait to schedule installation until the deposit is cleared.
10.3 Payment is made by the method Spectra Solutions states. The Customer pays in full and may not set off any claim against Spectra Solutions.
10.4 The Customer must tell Spectra Solutions in writing, in advance, of a change of name, address, or contact details. The Customer bears the result of failing to do so.
10.5 An unpaid amount accrues interest of 1% a month from the day after it is due, together with the costs in Article 8.5. Spectra Solutions may suspend the warranty until the account is paid in full.
10.6 If the Customer pays from a bank outside Curaçao, the Customer must choose the transfer option on which the sender pays all charges. The only amount that counts is the amount credited to Spectra Solutions’s account, in the currency of the invoice. If the deposit arrives short, that shortfall is added twice to the final payment of the remaining 50%. Example: the deposit due is 500 and the account is credited with 470, so the shortfall is 30. The final payment is 500 + (30 × 2) = 560, before any other amount that is due. The same shortfall is not open to discussion because the sending bank, and not Spectra Solutions, deducted the charges. If the final payment itself arrives short, the unpaid difference remains due until the account has been credited with the full amount of that payment.
11.1 Spectra Solutions remains the owner of the products until the Customer has paid every amount due under the Agreement.
11.2 If the products are attached, or if the Customer is granted a moratorium or is declared bankrupt, the Customer must immediately tell the bailiff, administrator, or trustee that the products belong to Spectra Solutions.
11.3 The Customer must tell any third party who receives the products that they belong to Spectra Solutions until they are paid for.
11.4 Fitting the products does not transfer ownership. If an amount is overdue, Spectra Solutions may remove the unpaid products after written notice. The Customer must allow access for that removal. Removal does not cancel the debt for work and costs already incurred.
12.1 Packaging other than the ordinary product packaging remains the property of Spectra Solutions, unless Spectra Solutions agrees otherwise in writing.
13.1 Custom-made products cannot be returned, exchanged, or cancelled for change of mind, colour preference, or a missed estimate. The statutory right of withdrawal does not apply to a product made to the Customer’s size or specification, whether the Customer is a consumer or a business.
13.2 A product from stock, which is not custom-made, may be returned only within fourteen (14) days, with the original receipt, unused, and in its original packaging. The purchase price is not refunded in cash. The Customer receives a Spectra Solutions credit valid for fourteen (14) days. Sale items, goods sold by length, and goods the supplier will not take back are excluded.
13.3 A manufacturing defect is handled under Article 14, by repair or replacement. It is not a right to cancel the Agreement or to a cash refund, except where Article 20 says otherwise.
14.1 This article is the whole warranty. It replaces every other warranty statement. Spectra Solutions gives no warranty wider than this article, and no warranty wider than the warranty its supplier actually gives for a part.
14.2 For twelve (12) months from installation, Spectra Solutions will repair a defect in its own workmanship: welds, joints, assembly, and the mechanical function of the sliding or hinge system, provided every invoice for that order has been paid. Repair is the remedy. The Customer is not entitled to a refund or a price reduction instead. Stiffness, noise, or poor running caused by sand, salt, dirt, or a lack of cleaning or lubrication is not a workmanship defect.
14.3 There is no warranty on the mesh, on coating adhesion, on blistering, flaking, or creeping corrosion, or on wear caused by salt, humidity, sunlight, or the coastal climate of Curaçao. Filiform corrosion is excluded. Spectra Solutions uses materials chosen to limit these effects. It does not guarantee that they will not occur. Maintenance and cleaning are the Customer’s responsibility. Spectra Solutions may offer maintenance as a paid service.
14.4 Factory powder-coated white is the standard finish. Another colour, including RAL 9005, is made with Spectra Solutions’ own finishing process over a powder-coated base, unless a quotation expressly says that a factory powder-coated RAL colour is included. No finish is warranted as immune to a coastal environment.
14.5 The invoice or receipt is the warranty record. Spectra Solutions may refuse a warranty claim without it, or without access to inspect the product.
14.6 The warranty is personal to the Customer for the products at the address in the Agreement. It does not pass to a later owner or tenant unless Spectra Solutions agrees in writing.
15.1 Spectra Solutions’ duty on a product claim is limited to repair or replacement under Article 14, or to the price paid for the affected product, whichever Spectra Solutions chooses. Article 13 does not create a separate liability.
15.2 Spectra Solutions is not liable for consequential loss, loss of profit, loss of use, or damage caused by salt, humidity, sunlight, cleaning, or use contrary to instructions. Spectra Solutions is not liable for damage caused by a third party after delivery.
15.3 The limits in this article do not apply to damage caused by intent or gross negligence of Spectra Solutions, or to liability that the law of Curaçao does not allow to be excluded. Any limit that cannot be applied is reduced to the strongest limit the law does allow. The other clauses remain in force.
15.4 The Website is provided as it is. Spectra Solutions does not warrant that the Website is uninterrupted, error-free, or free of harmful components.
15.5 A screen reduces insects. It does not mean that no insect will enter. Spectra Solutions is not liable for bites, illness, or pests that enter through an open door, a gap in the building, a damaged mesh, or any route other than a defect it must repair under Article 14.
15.6 Spectra Solutions is not liable for the existing state of the building, including cracks, loose tiles, rotten frames, and finishes that fail when a screen is fitted. Photographs taken by Spectra Solutions are evidence of that state. If installation itself causes damage, the duty is limited to repair, or to the price of the affected screen, as Spectra Solutions chooses.
16.1 If Spectra Solutions cannot perform because of a cause outside its direct control, performance of the affected part is suspended for as long as that cause continues. The estimate is paused. Suspension is not a breach and does not put Spectra Solutions in default.
16.2 Those causes include, without limitation: a strike, power failure, fire, government measure, missing permit, war, epidemic, storm, a supplier delay, a supplier shortage, damaged or rejected materials, a manufacturing failure at a supplier, customs, import delay, and delay or loss by a carrier, whether the carrier is engaged by Spectra Solutions or by someone else.
16.3 Force majeure and supplier delay do not give the Customer a right to dissolve the Agreement, to compensation, to a discount, to a penalty, or to a refund on demand. A notice from the Customer that treats such a delay as a reason to cancel has no effect. The period of the delay, including a period longer than two (2) months, does not by itself create that right.
16.4 Spectra Solutions may continue the Agreement and give a revised estimate, keep it suspended, or end the unperformed part by written notice. Ending it is not an admission of fault. If Spectra Solutions ends it, Article 20 applies to money already paid.
16.5 Spectra Solutions has no duty to claim against a supplier, a carrier, or an insurer for the Customer, and no duty to disclose supplier names, purchase prices, margins, or insurance. Money recovered that way belongs to Spectra Solutions, unless Spectra Solutions chooses to pass some of it on.
17.1 If the Customer misses a payment or any other obligation, the Customer is in default without a further notice. Spectra Solutions may suspend the Agreement and related work until it has been paid, and may end the Agreement in whole or in part. Article 20 applies. Estimates are paused while the Customer is in default.
18.1 Spectra Solutions owns, or is licensed to use, the intellectual property in its publications, drawings, logos, and names. The Customer may not copy or use them without prior written permission from the owner.
18.2 Unless the Customer refuses in writing before installation, Spectra Solutions may photograph the work and use the photographs in its portfolio and on the Website. Those photographs are also evidence of the opening, the measurement, and the finished work.
19.1 The Customer may not transfer rights or obligations under an Agreement without written permission from Spectra Solutions.
19.2 Spectra Solutions may send notices by email, WhatsApp, or any other contact detail the Customer has given.
19.3 The courts of Curaçao have exclusive jurisdiction over disputes arising from an Agreement or these Terms and Conditions.
19.4 The law of Curaçao governs these Terms and Conditions and every Agreement.
19.5 If any clause is held invalid, the rest remains in force. The invalid clause is replaced by a valid clause that stays as close as possible to the protection this text gives Spectra Solutions.
19.6 The person who confirms the quotation or pays the deposit is the Customer and owes the price. That remains true if another person lives at the address, owns the building, or sends the payment.
20.1 The deposit reserves production capacity and is applied to the price. It is not a free reservation that the Customer may recall at will.
20.2 If the Customer cancels, refuses to proceed, or does not allow the order to be completed, the Customer owes the costs Spectra Solutions has already incurred for that order and remains bound by Article 13.1. Those costs include the site visit, measurement, drawings, administration, supplier orders, freight, cutting, finishing, assembly, and a reasonable cancellation charge. Spectra Solutions may keep the deposit against those amounts. If the costs are higher than the deposit, the Customer pays the difference. If they are lower, Spectra Solutions refunds the difference. Spectra Solutions does not pay compensation, a discount, or interest to the Customer.
20.3 Before Spectra Solutions has ordered material specific to the Customer, the amount retained under Article 20.2 is limited to the documented cost of the visit, measurement, drawings, and administration, plus the cancellation charge Spectra Solutions states in writing at the time of cancellation.
20.4 After material for the Customer has been ordered, cut, finished, or assembled, the deposit is not refunded. The Customer also pays any costs already incurred above the deposit.
20.5 If Spectra Solutions, and not the Customer, ends the unperformed part because of Article 16, Spectra Solutions refunds the deposit minus documented costs that Spectra Solutions cannot recover, including material already ordered, freight, cutting, finishing, and assembly for that order. Spectra Solutions pays no other compensation and gives no discount. Spectra Solutions may pay that refund as one amount. It is not obliged to pay in instalments.
20.6 The Customer cannot require Spectra Solutions to buy from another supplier, to disclose a supplier’s name, prices, or insurance, to provide a cost breakdown, to accept a date chosen by the Customer, or to treat a missed estimate as an automatic refund.
These additional terms apply to insect screens and prevail, on the same subject, over a conflicting general article above. Article 3.2 still applies: an estimate is not a guaranteed deadline.
The Customer chooses either the standard factory powder-coated white profile, or a colour such as RAL 9005 finished by Spectra Solutions over a powder-coated base. The supplier does not supply these profiles factory powder-coated in every RAL colour. The price of white and of Spectra Solutions’ colour finish is the same, unless the quotation says otherwise. Neither finish is warranted against salt, humidity, or sunlight.
Unless the quotation says otherwise: 50% when the order is confirmed, and 50% when delivery and installation are complete. No installation period is reserved before the deposit is cleared.
If the Customer supplies drawings or sizes, production follows those sizes and the Customer is responsible for them. If Spectra Solutions measures, Article 4.4 applies. Where Spectra Solutions issues drawings for approval, the Customer checks them and returns comments within the time Spectra Solutions states. A change requested by the Customer after approval can be charged. A later complaint about a size the Customer approved is the Customer’s responsibility.
The period discussed with the Customer is an estimate under Article 7. It depends on production capacity and on suppliers. It is fixed as an estimate only when the deposit has cleared and the sizes and colour are confirmed. Exceeding it does not give the Customer a right to cancel, a discount, or a refund.
The screen is made to the opening that was measured or approved, including an opening that is out of square. Spectra Solutions is not responsible for a crooked, rotten, loose, or unsuitable existing frame. Extra profiles, packing, or another visit caused by that opening are charged. Spectra Solutions may refuse to install until the Customer has made the opening safe and suitable. A screen that matches the measured opening is a correct product.
The Customer must obtain any approval required from a landlord, resort, homeowners’ association, or building manager, including entry rules and the hours when work is allowed. If that approval is refused or withdrawn after the order is confirmed, the Customer still owes the price of the work already done. Article 20 applies to what cannot be installed. That refusal is not a defect in the screen and not a delay by a supplier.
Screens in one quotation are separate products. A finished screen is installed and paid without waiting for another screen. A complaint about one screen does not allow the Customer to withhold the price of the others.
A small difference between a sample, a finished screen, and a RAL chart, or between light on site and light in the workshop, is not a defect. The mesh is the type named in the quotation. Another mesh, including a pet mesh or a finer mesh, is a change of specification under Article 6.2.
Removal of existing screens or frames is not included, unless the quotation says so. The Customer provides safe access and any power the installation needs. Work outside normal hours, or extra visits caused by the site not being ready, is charged to the Customer.
Screens are made to measure. The Customer cannot withdraw from the purchase, and cannot return a screen, except where Article 14 requires a repair or Article 20 applies because Spectra Solutions ends the order. Confirming the order and paying the deposit is acceptance of these additional terms.